Skip to main content
Question

billing problem

  • May 23, 2025
  • 1 reply
  • 6 views

Forum|alt.badge.img

You have my credit card on file .. not sure why the charges are not going through. The invoices on bills for Feb & Mar are showing as "unpaid". Is there a problem with charging the card?

1 reply

Forum|alt.badge.img

Hi Vena, 

Welcome to Box Community and glad to help! 

You may reach out to our Billing folks to get an update with your recent payments, please open your ticket through this support link. 

Hope it helps!