I am posting publically after reaching out to billing@box.com 3 times for the past week with no answers. My payment is not going through for reasons I ignore. I'd be happy to renew my account, but this can also be an opportunity to move what I have on Box to another, more integrated platform like google drive or dropbox. Up to you if you want to keep me as a client or not, but it's not acceptable to have a paying customer wait money in hand beg you to pay for your services.
Hi there,
Welcome to Box Community and glad to assist!
Aside from emailing billing@box.com, you can also create a new ticket to reach out to our Billing team.
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.