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Question

Billing not answer my requests to renew

  • May 27, 2025
  • 1 reply
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I am posting publically after reaching out to billing@box.com 3 times for the past week with no answers. My payment is not going through for reasons I ignore. I'd be happy to renew my account, but this can also be an opportunity to move what I have on Box to another, more integrated platform like google drive or dropbox. Up to you if you want to keep me as a client or not, but it's not acceptable to have a paying customer wait money in hand beg you to pay for your services. 

    1 reply

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    Hi there, 

    Welcome to Box Community and glad to assist!

    Aside from emailing billing@box.com, you can also create a new ticket to reach out to our Billing team. 

    We'd love to further assist! 

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