My company Migrate-America had a billing issue that was supposedly resolved. I cannot access any box files. a new message is appearing however that wasn't before.
THE MESSAGE STATES:
Location unavailable
If the location is on this PC make sure the device or drive is connected or the disc is inserted, then try again.
Hi Eric,
Welcome to the Box Community! I'm happy to help.
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
