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Billing Issue

  • May 22, 2025
  • 1 reply
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I recently changed email addresses and in doing so lost access to Box; I tried to relog in with a new email, setting up a new temporary account to get access to my old files, but instead got a massive bill and no access. I need help from support. [personal information--redacted]

    1 reply

    Forum|alt.badge.img

    Hi Glenn, 

    Welcome to the Box Community!
     
    This would be something our Billing team would like to investigate with you and may require specific account information.  
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates
     
    Thanks for your patience!
     
    Best,
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