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Question

Billing Chat Support Hours of Operatoin

  • May 22, 2025
  • 2 replies
  • 127 views

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Hi, what are the current hours of operation for the billing chat support? And how do I access the billing chat support?

2 replies

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Hi Juan, 

Welcome to the Box Community, I'm happy to help!

Billing Chat support is available Mon - Fri, 5 AM - 5 PM PT, and this channel is accessible to users with paid subscription when they go to this page: https://support.box.com/hc/en-us/requests/new 

You may also reach out to our billing support team via email at billing@box.com.

Let us know if you have other questions and we will help you!

Best,


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So no live chat? is there a number I can call?