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Question

Available storage not accurately reflected. Please run script to fix the bug!

  • May 22, 2025
  • 1 reply
  • 15 views
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Hi, I've started a new project which will require a lot of new files to be uploaded to my account. Right now my account says 98GB out of 100GB are being used, even after i deleted (and emptied trash) to clear more space. 

I've seen other posts where a script can be run by the Box team to fix. I need to have that happen ASAP. Also, if the script is run, does that fix the issue permanently?

I will be adding a lot of files and will need to regularly check the overall availability of storage.

Thanks!

 

    1 reply

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    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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