Hello,
I have a problem with the available space on Box. Let me explain: the occupied space always increases and never decreases, even when I delete a lot of files.
For example, this morning I removed about 400 megs and uploaded 100 megs of files, and the occupied space increased.
Is there a problem with my account or is an error being made in the calculation?
Can you help me?
Thank you very much
Hi there,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Hello 5362079668,
can you fix the file size count in my used storage again, please?
I am removing a lot of files (1GB circa) and I desire to know the real amount of space used.
Thank you :)
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