Authenticator won't load QR code

Hi Ben, 

Welcome to the Box Community

I understand that you've encountered issue when setting up your accounts 2FA.

We have some tips that might help resolve this issue:

• Clear the cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
• Login to your Box Account and set this up using different browsers;
• Disable any add-ins or extensions that may be blocking the QR code

Let us know if you have any questions and we'll do our best to help!

Worked today!

Glad to hear that it worked, Ben!

Thanks again for reaching out and have an awesome weekend.

It's broken for me as well :( 

362976492687 looks like it's on Box's end. This is happening on multiple browsers, multiple ISPs, mobile and desktop and on multiple OSs. I can reproduce them on all platforms !!!!

Four months later and still broken, whatever the browser

Impossible to get it to work

I'm still having this issue as well.  Tried 4 different browsers, one freshly installed just for this and it still happens. 

Same issue here

... and the same problem here. *SIGH*

This is still an issue in March of 2023.  I am also unable to add SMS 2FA as it states my number is not valid.

same here - September 2023

I was seeing this problem as well - December 2023. Tried 3 diff browsers, incognito mode - all behaving the same, QR code never comes up, no way to proceed with an authenticator app option. Tried SMS - said phone wrong format, then email, said wrong format without asking anything. Something was broken. Tried again after a short while and it worked - I was able to do SMS, then able to do an authenticator app. Sounds like a bug somewhere...

You know honesty, our best choice of action is just to go to another service. Box is progressively getting worse and worse and we are better off with Dropbox or Google drive or OneDrive.

still broken

Still happening (August 2024).