Skip to main content
Question

Authenticator Issue

  • May 23, 2025
  • 2 replies
  • 190 views
Forum|alt.badge.img

Trying to work with a new company. They've sent me files to cold on and require an authenticator for it to work.
But the authenticator system is not seeming to work - what am I doing wrong?

Authenticator App - doesn't give me any actual apps to use.
Email authentication - it says my user email is invalid
SMS authentication - tells me my phone number is not valid

I'm losing my mind...

    2 replies

    Forum|alt.badge.img

    Hi Paul, 

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

    • CGreer
    • New Member
    • January 7, 2026

    Hello, I am experiencing the same issue. The authenticator won’t accept the code generated from the app or my phone verification and I’m getting an error message regarding my email address. 

    Terms of ServiceAccessibility statement