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Question

Authenticator Code

  • May 27, 2025
  • 1 reply
  • 13 views

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Dear All,

I get problem to sign in my account, it always becomes failed when i signed in. my account is <personal information-redacted>, please help me. thank you

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Ezra,

Welcome to Box Community and glad to assist!

We suggest having the affected user to open a support ticket to address her/his MFA issue. 

The link provided will allow you to create a ticket even if you have trouble signing in. 

Thanks for posting!