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Question

Authenticator Code?

  • May 23, 2025
  • 2 replies
  • 143 views
C
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We have given an outsider access it, the user was able to log into it, but then it is asking for some code from an authenticator app, which she does not have.  How can i assist them into accessing our given documents?

    2 replies

    C
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    Hi Alexis, 

    Welcome to Box Community and glad to assist! 

    We'd love to help address the affected user's login issue. Please have the user to contact us through support.box.com. 

    Thanks for posting!

    C
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    Is there a direct link to contact box support? the link you sent me to give to the user was not a direct link to submit a request for support. 

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