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Question

Authenticator App Invalid Code

  • July 9, 2026
  • 2 replies
  • 50 views
C

Hi,

I’ve attempted to set up the required authenticator app for 2FA, the QR scanned and opened in my MS Auth app, but the code that I’m provided keeps returning “invalid code” in the Box environment and I’m unable to complete the setup. 

 

I’ve attempted using a different browser, but I have to use the Microsoft Authenticator. Please provide any possible guidance on how to move forward. 

 

Thanks!

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • July 10, 2026

    Hi ​@Caitlin Smith Box, 

    Welcome to Box Community, and we’re glad to help in setting up your Multi-Factor Authentication (MFA). 

     

    Is this your first time to setup your MFA, or your MFA is currently enabled? For us to help review your Box account please reach out by creating a support ticket. 

     

    For users without access to the support page, you can go over to this link and submit your case. 

     

    We hope to sort this out soon, and thanks for posting! 

    C

    Thanks for following up! 

     

    This is my first time setting up MFA for Box, it’s currently enabled for other platforms and has no issues. I’ve submitted a ticket through the link provided. 

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