Hello
I am trying to set up 2FA via authenticator app to access documents. However, I have tried Google Authenticator and Microsoft Authenticator numerous times and when I enter the code displayed, I keep receiving an "incorrect code". I have done all the basic troubleshooting and I continue to receive "incorrect code".
Any help would be much appreciated.
C
Hi Chris,
Welcome to the Box Community!
Can you try setting up your 2FA on a different browser or clear your browser cache?
Also, please take a look at the guidelines in this article to make sure you are not missing a step: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
