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Question

Authenticator App?

  • May 22, 2025
  • 3 replies
  • 51 views

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When installing it is asking me for a 6 digit code from an authenticator app.  I have never heard of this and have no idea what this is referring to.  And when I do the QR code I get nowhere.  I don't understand how to get access. 

3 replies

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Hi Mara,

Welcome to Box Community.

This issue would be better addressed by our Product Support. I've created a ticket for you.
 
They'll be in touch with you soon, please check your email for updates. 
 
Best, 

 


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I having the same problem here. can you help?


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I having the same problem here. can you help?