When installing it is asking me for a 6 digit code from an authenticator app. I have never head of this and have no idea what this is referring to.
Question
Authenticator App
Hi Billy,
Welcome to the Box Community!
This issue would be better addressed by our Product Support. I've created a ticket for you. Please check your email for updates.
Best,
I agree. I have no idea what this is, and when I scan the QR code it does nothing. I have no idea how I'm supposed to set this up.
When setting up 2FA, a pop-up asks you to choose use of an app or text. The app is recommended and the description contains a link that says: "View suggested authenticator apps." When I click on it, I'm taken to this page "Multi-Factor Authentication Set Up for Your Account," which doesn't include info about suggested authenticator apps.
Yes I had the same problem, when I reached Help they had me download 'Duo Mobile' app and then I was able to access with that.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.