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Question

Authenticator App

  • May 27, 2025
  • 1 reply
  • 37 views

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Hi,

I no longer have access to the authenticator app and my backup codes no longer work, please I need help logging into my account.

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Eduardo, 

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!