Hi - I'm being asked for an authentication code when I try to log in which has never happened before. I don't receive any code by SMS or email. Can somebody please assist?
Question
Authenticator App
Hi Jen,
Welcome to the Box Community! I'm happy to help.
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.