Skip to main content
Question

Authentication failed from 3rd-party app

  • May 22, 2025
  • 1 reply
  • 19 views

Forum|alt.badge.img

Hallo,

I am using FE FileExplorer Pro v4.4.1.441 with Android 11.

When adding a box account to the app, I get this error:

Authentication failed. 

Error: Failed to signed in Box. An error ocurred while sending the request.

Where is the problem? Is it possible to debug the login process?

Best regards

1 reply

Forum|alt.badge.img

Hi Bergkas, 

Welcome to the Box Community!

As this is a third-party integration developed by another company, we have limited knowledge on how the integration works, thus I would recommend to reach out to the developer of the app for support. 

I apologize that I can't help you directly here, but I can at least get you pointed in the right direction