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Question

Authentication Failed

  • May 22, 2025
  • 3 replies
  • 83 views

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I am getting always "Authentication Failed, Contact your administrator to authorise this device." How do I fix this issue?

My requirement :
Multi user can access my only box admin account with client_id and client_secret key.

Let me know if there is any mistake.

Thank you

3 replies

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Hi Bhavdip!

Can you provide me some more context on your use case, so I can help you troubleshoot? Also, if you can provide your client_id that would help me look at the settings on the backend. 

Thanks, 

Alex, Box Developer Advocate


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Hi Alex,

Actually I do not want to login with app UI and that I have done from my server side. Now I have access-token so by using access-token I want to do authenticate BoxSession and upload/download files to central Box account.

 

Thank you


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