Hi there,
I’m reaching out with a question on audit logs and support access.
We had a file shared via an open (public) link. While I only distributed the link to a small number of people via email, I’d like to understand confirm whether there was any broader access or activity beyond the email domains I sent it to. Specifically, is there a way to retrieve an audit log that shows who accessed the file (e.g., views, downloads, IPs, timestamps) for a shared link?
Separately, I’m on a Business plan which indicated access to local hours technical support (during local hours), but I haven’t been able to find a clear way to access that—either via phone, chat, or otherwise. Could you please point me to the correct channel for reaching technical support?
If creating a support ticket is the right path, I’m happy to proceed that way as well.
Appreciate your help.
Best,
Joe