Astiga unable to access Box .. please help

Hi Taichiseal, 

Welcome to the Box Community, I'm happy to help!

It looks like you are using a third-party application to access your Box files. Since this integration was developed by a third party, we have limited knowledge on how the integration works, thus I would recommend to reach out to Astiga for support. 

I apologize that I can't help you directly here, but I can at least get you pointed in the right direction.

All the best,