Question

Assistance Needed with Adding Personal Email to Account

Hi,

I’m encountering an error when trying to add my personal email address to my account. Could someone assist with this? Error says:

There was an error while trying to add *********@gmail.com to your account.

Thank you!

Hi Chaitrali,

Welcome to Box community!

Here are few troubleshooting to try:

If the steps above did not work, I suggest that you reset your Box password and then try to add your personal email address again.

Hope these helps. Thank you for posting!

Best,
Ann

Hi Ann,

I was able to add the email address but not able to verify the email address.

Hi,

I am not able to verify the personal email address. I added it but nothing is happening to verify and change.

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