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Hi,


I’m encountering an error when trying to add my personal email address to my account. Could someone assist with this? Error says:


There was an error while trying to add *********@gmail.com to your account.


Thank you!

Hi Chaitrali, 


Welcome to Box community!


Here are few troubleshooting to try:


  • Logout/in from Box.com

  • Clear your browser's cache

  • Use a different browser

If the steps above did not work, I suggest that you reset your Box password and then try to add your personal email address again.


Hope these helps. Thank you for posting!


Best,
Ann

Hi Ann,


I was able to add the email address but not able to verify the email address.

Hi,


I am not able to verify the personal email address. I added it but nothing is happening to verify and change.


 


 

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