When I go into my office's Box account to upload files, it asks me to pay for more storage. what am I doing wrong. I have nothing in my own Box so it can't be that I don't have enough storage. here is what it says I have used
Hi Jackie,
Welcome to the Box Community!
You maybe encountering an issue related to the issue you encounter?
The next step will require you to contact Box Support to help you directly and reset your storage count.
I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.
Thanks for your patience!
Best,
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