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Question

※ASAP※"Your payment information could not be processed," I

  • May 22, 2025
  • 2 replies
  • 61 views
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"Your payment information could not be processed," I get an error. The credit card information is correct, so I don't know the cause.

    2 replies

    Forum|alt.badge.img

    H there,

    Welcome to the Box Community! 

    This would be best addressed by our Billing Team at billing@box.com.
    You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
    https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box
     
    Best,

     

    Forum|alt.badge.img

    Hi AJ,  

    I read the article on "Payment methods accepted by Box" in Box product support, but I couldn't find a solution...

    Japanese yen payment, credit card information are using MasterCard.

    MasterCard is available, right?

    JBS
    Ai Kataoka

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