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Question

Are users the same as collaborators?

  • May 22, 2025
  • 1 reply
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Hi, I'm currently using an Individual account. I have some files/folders that I share with more than 5 collaborators. I realised that when I want to upgrade to Business, for example Starter, it states that the price is $10/user/month. Does that mean I would have to pay more than $50/month if I want to allow collaborators to continue assessing the files/folders?

Thanks.

LC

    1 reply

    C
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    Hi Leonard, 

    Depending on your type of subscription with Box, if you have a Starter or Business account, seats refer to both internal and external users. Each user you invite into your folders is a collaborator you are paying for, so if you invited an external collaborator who already have a Box account, this user will count towards your seats with Box.

    If you have a Business Plus or Enterprise account, seats refer to internal users only (users that is listed in your managed users list) and you have unlimited external collaborators. Internal users, referred to by Box as managed users, are generally people within your organization.

    I recommend checking out this article to learn more on how seats are counted to your Account: https://support.box.com/hc/en-us/articles/360043695374-I-Have-More-Users-Than-Seats-Error 

    Thanks for posting and please let us know if you have any questions.

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