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Question

API account not showing the content

  • May 22, 2025
  • 3 replies
  • 18 views
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Hi there

Our API service account was given viewer access to an external box folder, and box.com automatically accepted the invitation, but when I go to the content manager, the new folder is not showing under our API account. Any idea?

Thanks in advance!

Dong

    3 replies

    C
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    Hi Dong,

    Welcome to the Box Community!

    This is expected behavior as mentioned in this article on Using Content Manager:

    • For security purposes, if a managed user is collaborating on content owned by an external user, an admin cannot use Instant Login or Content Manager to access this content.

    Thanks for posting and please let us know if you have any questions!

    C
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    Thank you so much for your quick response France. Just tried and I can confirm I can access the external content using the API account.

    C
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    Hi Dong,

    Its been a pleasure!

    Thanks for reaching out and for your participation in the forum.

    Terms of ServiceAccessibility statement