Dear community,
since we rolled out Trend Micro Worry Free Services users report they would see more conflict files. They would even see conflicts on files they never used.
Are there recommendations or experience which folders, processes or program paths to exclude?
Best
Norman
Hi Norman,
Welcome to the Box Community!
As I'm not quite familiar with the third party app you are using, I recommend reaching out to the support team of this app to get more insight on how the app interacts with cloud services like Box.
If you are seeing conflicting files on our desktop app such as Box Drive, our app provides user notifications if there are any issues saving your changes to Box. The Box Drive application interface lists the file and provides a brief description of the issue, and links to articles that gives you tips on how to resolve them. See Miscellaneous Box Drive Error Notifications for more details
If you need technical support or troubleshooting assistance from Box, you may submit a support ticket here: https://support.box.com/hc/en-us/requests/new
Thanks again for your post and participation in the Community!
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