An unexpected error has occured

Hello, i canot use Box sync anymore. I have this message :

An Unexpected error has occured

Would you like to send lorgs to Box ?

No / Yes

I have ma de yes an no but nothing... Impossible to sync my BOX.

Apple OS 12.7.1 - Box.app 2.37.142

Thanx to help !

Andreas

Be the first to reply!

Hi Andreas,

Welcome to Box Community and glad to help!

We recommend to manually reset your Box Drive:

Quit Box Drive if it is running.
Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
macOS 11.x and macOS 14.x with any version of Box Drive
```
fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
```
macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
```
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
```
macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
```
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
```
This command will:
- Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
  - ~/Box-Box (Archive) (macOS 11.x)
    
    Note
    
    If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.
  - ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
- Exclude from the above archive files that are “up-to-date” or synced on Box
- Re-create the parent hierarchy of the archived files
Restart Box Drive and follow the prompt to log back in.

Hope it works!

Heelo,

thanks for response.

Ihave made another Way but (new accontount and Copy / passe prfercne) and it work.

Andreas

Hello everyone, Greetings!
I have the same problem, I can't access Box.
My computer is MacBook Pro, macOS Catalina 10.15.7

When I try to use Box I get this message:

An unexpected error has occurred.
I have applied Rona's recommendations, but it doesn't work, please help.

THANK YOU SO MUCH

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