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Hi Box Team,


Please let me know how I can get rid of the following error message?


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I already deleted the particular file a couple of weeks ago. Nothing in trash as well.


This message is stubbornly displayed in the forefront and cannot be brought to the background.


Please help me. TIA.

If I exit Box Drive, the interfering error message is disappeared naturally. But Just after I restart Box Drive, the annoying message is come back again.


I did reboot Windows 11 OS a couple of times but NO change.

Hi there, 


Welcome to Box Community and glad to assist!


To get rid of this error message, please manually reset your Box Drive application. 


 To reset Box Drive on Windows


  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.

  2. Ascertain whether any files exist in C:\users\rUSERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\rUSERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

  • You may need to show hidden folders to see \AppData.

Delete this folder: C:\users\sUSERNAME]\AppData\Local\Box\Box.
From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
Restart the Box Drive and follow the prompt to log back in.

Hope it helps!

Thank you very much for your help.  I must have solved the problem.  🥰

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