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An error occurred while creating the SSO connection

  • January 29, 2026
  • 1 reply
  • 15 views

After uploading the metadata XML file, I received an error message "SSO接続を作成中にエラーが発生しました" (An error occurred while creating the SSO connection).

How can I resolve this issue?

Best answer by Rona Box

Hi ​@Yuta Sugai

Welcome to Box Community, and we’ll help complete your SSO setup. 

 

Did you encountered the error while uploading your metadata file in Admin Console? If yes, you may proceed and use the Box SSO Setup Support Form to have Box help you set up SSO.

 

For more details in setting up your SSO and its configuration please see this article.

 

Hope it helps! 

 

 

 

 

1 reply

Rona Box
  • Community Manager
  • Answer
  • January 29, 2026

Hi ​@Yuta Sugai

Welcome to Box Community, and we’ll help complete your SSO setup. 

 

Did you encountered the error while uploading your metadata file in Admin Console? If yes, you may proceed and use the Box SSO Setup Support Form to have Box help you set up SSO.

 

For more details in setting up your SSO and its configuration please see this article.

 

Hope it helps!