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Question

Almost full space even though I have few files

  • May 23, 2025
  • 2 replies
  • 71 views
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Good morning,

I have a little problem with memory space. I'm about to hit the 10GB limit, even though I have very few files in my cloud. Trying to delete the files, I have frees up very little memory (only the size of the deleted file). Is there a solution to fix this?

Thanks in advance

    2 replies

    Forum|alt.badge.img

    Hi Jacopo,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    Forum|alt.badge.img

    Hi AJ,

    thanks for the reply and for solving the problem! Have a good time.

    Best regards

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