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Question

All text characters on my account replaced with "?"

  • May 27, 2025
  • 1 reply
  • 64 views
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Once I log in to my box account, all text on the website, including all file names have been replaced with "?"  It starts during the 2FA and all the language on the website now looks like ????????? ???? ???? instead of the standard text.  

    1 reply

    C
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    Hi Jason, 

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your firewall is configured for Box apps 
    5. Try to connect to a different network

    I trust this information proves helpful in resolving the problem. Thank you for posting!

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