We have a shared folder where we keep files for about a dozen people. Today a collaborator said he couldn’t access the folder, and upon looking into it I realized ALL of our shared folders are gone throughout our account.
There is no trace of them anywhere, nothing in account activity. Nothing.
How does this happen and how can I get these files back?
EVERY blue folder is gone.
Please help!
Hi
Welcome to Box Community, and we will help locate your missing files/folders.
Upon checking it indicates that you have already collaborated with one of our team members. And it appears that you’re issue has been resolved.
Please keep an eye out on your existing case, and we’ll be in touch.
Thanks for posting, and we hope to get this sorted out very soon!
Well… it has been addressed but not resolved. Foders are still missing. I’m waiting on a reply as to next steps🤞🏻
Hi
Hope you’re well! It’s good to hear that you’re closely working with the Product Support team to locate your missing folders.
Please keep an eye out on your existing case, and our member will surely be in touch.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
