Something happened with my account today and all of my files and folders are gone.
Since I had Box drive on my desktop, it also deleted my files and folders on my desktop too. There is nothing in my Trash as well.
I want to recover my files as soon as possible. This should not be happening.
My account still shows the storage used but there are no folders accessible
Question
All of my files are gone.
Hi T,
Welcome to the Box Community!
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
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