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Question

All Folders Have Disappeared

  • May 22, 2025
  • 1 reply
  • 42 views
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I logged in to BOX the other day and realized that all of my folders with all of their contents have disappeared. The rest of my team who share the files say they have not touched them. Also one of my team members is unable to log in now. Would appreciate some support on how to troubleshoot! 

    1 reply

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    Hi Melanie, 

    Welcome to the Box Community! 
     
    This would be something our Support team would like to investigate with you and may require specific account information.
     
    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
     
    Best,
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