All of us employees with full access have lost access to all the files in our Box account. The Owner/Admin also can't see any of the files. The Trash is empty. The Storage usage shows 0 B of 10 GB of storage in use. Where did all our files go? They were all there on Sunday March 6th but were gone on March 10th, so they disappeared sometime between these dates.
Question
All Folders and Files in Box account are gone - how can I ask for Box to restore the files
Hi there,
Welcome to the Box Community!
Please provide the following:
- When was the last time you get access to the files?
- Screenshot of what it looks like on your end?
- Where are you accessing the files? Is it on Box Drive, web app or Box Sync?
Looking forward in assisting you.
Full access to the files was seen on Sunday March 6th. When I logged in again on March 10th, all the files/folders were gone.
I attached a screenshot of the Box.com page that shows the empty drive in my email reply and added them to this response as well. I also attached a screenshot showing our current usage of 0 bytes out of 10GB.
We are accessing the files via the Box.com webpage. I don’t know what Box Sync is and not sure if anyone else uses Box Drive, but everyone on our account sees the same thing, zero files/folders. Can we get our stuff restored to the last date they were seen on your servers, on or after March 6th?
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