hello! suddenly all files got deleted and I lost my files and everythig that gets uploaded - deletes. HELP!
Question
all files deleted
Hi Yulia,
Welcome to the Box Community!
Sorry to hear about what happened to your files.
It's possible that those files may have been deleted by a collaborator in your folder. You can go to your Trash in Box.com and search those files or filter by Items I Own to see the files that may have been deleted by a collaborator in a folder you own.
To learn more on managing Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash
Hi Yulia,
Have you resolved your issue? I am experiencing the same issue. Every day, the system purges my data and sends everything (except one I selected for the retention policy) to the trash. Box has not been helpful at all. It has been happening for a week and I have yet to get some answer from Box. Frustrated to say the least.
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