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Question

All audio files won't play now

  • May 23, 2025
  • 2 replies
  • 94 views
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I logged out and back in, cleared cache, all audio files still show no time length and won't play. I also don't see a way to create a support ticket through the website.

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    I really apologize that it caused you trouble.

    May I please have the following: 
     
    • What OS are using? 
    • Does it show any error message? 
    • Have you tried n a different machine? 

    Please be advised that for your type of account we can only provide support via this channel. 

    Thanks!

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    Forum|alt.badge.img

    I just updated my OnePlus 10 Pro to Android 13 through T-Mobile.

    ,but today I logged out of Box and back in and I did get an error message, "please check your connection" or something similar to that.

    So I turned off Wi-Fi and all my files appeared again, then I turned back on Wi-Fi and it's still fine.

    I'm sure it's this new Android 13 update as I have had other issues, not related to the Box App, though as well.

    As of now, the problem is resolved. Thanks for replying.  

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