Hello,
I have an employee who has been unable to get into Box for awhile now. She changed phone numbers, so the system is asking for Two-Step Verification, but it is sending that request to her old number, so she has no way to log in.
What steps can be taken to get her back into her account, or set up with a new one?
Question
Agent cannot log in (Two-Step Verification needs to be turned off)
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