Hi Team,
I remove my old box app on my Macbook and remove all folder Box in Library/Application/Box. Then after I install Box again. I can not open Box any more.
I following instruction to manual reset Box but it doesn't work. Could you help.
Question
After remove old Box Desktop App for Mac, Re-install Box can not open
Hi Jackie,
Welcome to the Box Community, I'm happy to help!
Did you follow the steps in this article to manually reset Box Drive? https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
When you manually reset your Box Drive, can you please confirm if you've followed step number 4 to delete the 'Box' folder in that location from Finder
- Delete this folder: ~/Library/Application Support/Box/Box
If this did not resolve the issue for you, can you try connecting to a different network/ Wifi and see if this makes any difference?
We'll wait for your update!
Regards,
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