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I need to be made our company admin (no current active admin), and the Box sales team keeps nagging us to change the account licenses, but they can't make the change for us, tells us to email support, but  support auto response refers us to this forum.... fun times.


Help?

Hi Leo, 


Welcome to Box Community and glad to assist! 


If your admin has already departed, please follow one of the processes below:


  1. Reach out to the previous Admin and ask if they can transfer Administrator permissions to another Box account following the steps listed here, or


  2. Open a ticket with our Product Support team asking for an admin password reset link, being sure include the following information in the request:
    1. Email of the current admin,

    2. Email of who the new admin will be, and

    3. Answers to the following security questions:


For accounts paid by credit card:


  1. Full name of cardholder

  2. Last four digits of card

  3. Credit card type (Visa, Mastercard, American Express, etc.)

  4. Credit card expiration date

  5. Date and amount of last payment

For accounts paid by check or wire transfer:


  1. Invoice number of last payment

  2. Date and amount of last payment

  3. Check number, if paid by check

Upon verification of this information, our Product Support team will be able to assist with the request.

 

Hope it helps! 

Thanks, Rona.  Unfortunately the link you sent me only has one option, and that is to use the community post feature... bringing us back full circle.  is there an email address / person I can talk to ?  I have all of that information but can't post it here.

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