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Question

Admin Console has disappeared

  • May 23, 2025
  • 3 replies
  • 19 views

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Hello,

My Admin Console has disappeared.  How should I remedy this?  I am still receiving email notifications from Box.com stating that I am an Admin, so I don't think my privileges have changed.

3 replies

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Hi Matthew, 

Welcome to Box Community and I’m here to help!

Upon checking your Co-Admin privileges was modified. Kindly reach out to your main Admin if you need to restore it. 

Thanks for posting!


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Per the main Admin, my account is still privileged as Co-Admin.  We've had this issue for many months now and have been unable to find any assistance with Box support towards resolution.


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Hi Matthew, 

Good day! 

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

Thanks for posting!