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Question

Adding user issue

  • May 27, 2025
  • 0 replies
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Hi, 

I am having an issue adding a new user to our enterprise account. It says "Email already used in box account but not associated with an enterprise."
This user deleted her account today and no longer has an account. I was on a screen share with her while she did it. Can we please get assistance?
 
Thank you 

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