I am trying to add a user that belongs to another enterprise and I’m unable to do so. Previous posts state to use a support link to verify the domain of the user and the support link didn’t work. Thank you for the assistance.

To follow up on this. When I tried to create a new user again I get the error in the header that reads “Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite.” 

Next to the name of is a yellow ! that reads Email already used in a Box account but not associated with an enterprise.

How do I get support to resolve this?

Hi ​@Patrick-CSA, 

Welcome to Box Community, and we’re glad to assist! 

I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

Thanks for posting, and we hope to get this sorted out very soon. 

I have the same problem. Have messaged you Rona. Thanks