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I am trying to add two existing users that have accounts with their work email addresses to our Business account that I created.  However, it gives me the error message and I have followed the steps in the aid that I found but it still will not add them.  I have tried it twice.


Hi Venna,


Welcome to Box Community! 


To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.


Thanks for posting!



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