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Question

Adding existing users

  • May 27, 2025
  • 1 reply
  • 9 views

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I am trying to add two existing users that have accounts with their work email addresses to our Business account that I created.  However, it gives me the error message and I have followed the steps in the aid that I found but it still will not add them.  I have tried it twice.

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025
Hi Venna,

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!