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Adding existing user to enterprise

  • May 27, 2025
  • 1 reply
  • 76 views
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Hello, I have a user who already created and then deactivated an account who I need to add to our enterprise.  I tried to ignore the errors and click save twice per this post: https://support.box.com/hc/en-us/community/posts/28062615049747-Adding-existing-user-to-enterprise.  But in my case it still does not work.

      1 reply

      C
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      Hi Mark,

      Welcome to the Box Community.

      This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

      Thanks for posting!

      Best,
      Ann

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