Hello, I have a user who already created and then deactivated an account who I need to add to our enterprise. I tried to ignore the errors and click save twice per this post: https://support.box.com/hc/en-us/community/posts/28062615049747-Adding-existing-user-to-enterprise. But in my case it still does not work.
Question
Adding existing user to enterprise
Hi Mark,
Welcome to the Box Community.
This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
Thanks for posting!
Best,
Ann
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