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Question

Adding a user with pre-existing account

  • May 27, 2025
  • 1 reply
  • 112 views
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I need to add a user to our company account but I am getting the error

"Email already used in a Box account but not associated with an enterprise"

We are supposed to be able to "capture" any private accounts that use our email domain.

 

    1 reply

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    Hi Steven, 

    Welcome to Box Community and glad to assist! 

    In order to add a user with existing account (not associated with an enterprise). After receiving the initial error message "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    This will send the user an email invite as well as a message in their Box account that they've been invited to join your Box enterprise account. Once the user accepts the invite they will be rolled into the enterprise.

    Please see this helpful article: 

    "1 user failed to be added" Message When Adding Managed User

    Hope it helps!  

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