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Question

Adding a secondary e-mail address or changing my primary

  • March 25, 2026
  • 2 replies
  • 12 views

I had tried several times to use my primary e-mail address (a go daddy hosted email on my own domain) to setup this account up but it was not recognized as a valid e-mail address, so I instead used another e-mail address (also go daddy hosted but of a different domain that I also own).

I’ve since attempted to add my primary address to this new account I setup yesterday and I’m getting an error message “There was an error while trying to add [removed by moderator] to your account.”

This box account is useless to me without an association to this email address. Please help.

2 replies

Rona Box
  • Community Manager
  • March 26, 2026

Hi ​@frustratedwithnewBOX

Welcome to Box Community, and we’ll help update your primary email address. 

 

With the error you encountered, let’s rule out the possibility that it’s a browser issue. Please try the troubleshooting steps below: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Restart your machine 

If it didn’t work even after those troubleshooting steps. Can you confirm, have you ever used your affected email address in Box before? 

 

We look forward to your reply! 

 


Yes, It’s really very frustrating