I'd like to add a user to my account but I keep getting an error because they have an existing email account
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Hi Karen,
Welcome to Box Community and glad to assist!
Seems that you'll need assistance from Product Support in adding a new user. Let me create a new case and a member of our team will be in touch, please keep an eye out.
Thanks for posting!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.