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Accounts keep getting deleted

  • May 22, 2025
  • 1 reply
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Hi!

I have users whose accounts keep getting deleted so I have to keep creating a new account for them. For one particular user, I have done this 3 times. Why does this keep happening? I know we are over our license limit, does that make any difference? I don't handle contracts so I can't do anything about that.

    1 reply

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    Hi Sierra, 

    Welcome to the Box Community!

    It sounds like you may need to discuss this matter with your Admin team, and should you wish to determine how these users' accounts got deleted and who deleted them, you may run a User Activity Report for deleted managed users in your Enterprise. To run this report:

    • Go to the Admin console > Reports > Create Report
    • Click User Activity 
    • Leave the "Users or Groups" blank and enter the time period from when you noticed the accounts being deleted.
    • User Action Type choose "Users" then check "Deleted user" and finally, click "Run" to export the report.

    For more details on running this type of report, please take a look at this article: https://support.box.com/hc/en-us/articles/4415012490387

    Best regards,

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